Important Update from Boosteroid CEO: Ivan Shvaichenko discusses recent service issues and our dedication to resolving them

Dear Boosteroid subscribers,

I, Ivan Shvaichenko, as the CEO and the company founder, am writing to personally apologize for the recent issues with the operation of our cloud gaming service.
Since mid-November 2023, you have experienced unusually long waiting times before the start of your gaming sessions. This is due to a surge in the number of users, which exceeded our forecasts and current technical capabilities. Despite our active efforts to expand and improve our servers, the resolution of these issues is taking longer than we anticipated.

I want to sincerely apologize for any trouble this situation may have caused and assure you that we deeply value your loyalty and understanding during this challenging time.

To somewhat compensate for this, we will definitely offer you a fair resolution. Details about the specifics and arrangement will be communicated in a separate private message.

We also want to remind you that our support service is always ready to assist you 24/7. Your opinions and suggestions are extremely important to us, and we would be delighted to learn how we can make your experience with Boosteroid even better.

Thank you for your support and patience. We will definitely overcome these challenges and continue to provide you with high-quality service.

With respect and gratitude,
Ivan Shvaichenko