FAQ

  • General

    • What is Boosteroid?
    • How does Boosteroid work?
    • What does Boosteroid offer?
    • Where is Boosteroid available?
    • Do you have a desktop app?
  • How to start?

    • How to sign up?
    • How can I check my connection?
    • How good should my Internet connection be?
    • What are the requirements?
    • Do you have a free trial?
    • How to subscribe?
    • What tariff plans do you have?
    • What payment methods do you have?
    • Can I use a different payment method?
  • Boosteroid in Opera

    • I can't start gaming sessions in Opera on Mac or Linux
    • Problems with crosshair and mouse gestures
  • Games

    • What games do you have?
    • Where can I see the full list of games?
    • Can I play all games?
    • Do I need a Boosteroid subscription to play free games?
    • Do I need to have a game account?
    • The game is a demo, what does it mean?
    • Can I play more than 60 fps?
    • How can I save my in-game progress?
    • Can I change the language of a game?
    • How do you update games?
    • The game is under maintenance, what does it mean?
    • How often do we add games?
    • The game I want to play is not on the list, where I can propose a video game?
  • Account Management

    • How can I cancel my subscription?
    • What if I don't cancel my subscription
    • I forgot to cancel my subscription
    • I don't like Boosteroid, can I have a refund?

General

What is Boosteroid?

Boosteroid is a cloud gaming platform that provides two-click access to high-end video games and brings lots of positive emotions and experiences. Play your favorite games at 60 fps (Full HD 1080p) on a PC, laptop, tablet, Android TV, or even phone.

How does Boosteroid work?

Boosteroid works pretty much the same way as any other cloud gaming service. You launch a video game on Boosteroid, all your inputs (commands from a keyboard, mouse, or controller) get processed on our remote servers, and you receive a video and audio stream back to your device in order to manage the gameplay.

The browser-based solution we offer is custom that secures low latency, high image quality, and a smooth gaming experience. You can also play games by means of our desktop application for Windows, Linux, Android, Android TV, macOS.

What does Boosteroid offer?

If you're looking for a cloud gaming service where everything comes down to simplicity and comfortable use, Boosteroid is the one you should take a look at.

  1. You don't need to download or install games on your computer.
  2. You can run games 24/7 as long as your subscription is active.
  3. 15 Mbps of a stable Internet connection is enough to play games at 60 fps (Full HD 1080p).
  4. Lots of games of all preferences and genres.
  5. Reasonable subscription prices.
  6. Fast and friendly support is available 24/7.

Where is Boosteroid available?

The quality of your gaming experience on Boosteroid depends on your hardware, location, software, and most importantly - network. Our servers are located in Romania, Italy, Ukraine, UK, Slovakia, France, Spain, Sweden, Serbia, and the USA (Pennsylvania, North Carolina, Texas, Illinois, Florida, Washington). You can always check the quality of your connection to our servers by clicking Speedtest in the upper-right corner of the website.

Note, if you pass the test several times and the results are too different, it is likely that your Internet connection is not stable.

Speedtest

Do you have a desktop app?

Boosteroid supports applications for Windows, Linux, Android, Android TV, macOS. You can download the needed application on the website.

Note that all the supported desktop applications are currently in beta, therefore, if you run into any issue with the use of one of such applications, please let our support team know about this.

How to start?

How to sign up?

Click Sign In in the upper-right corner of the Boosteroid website. For more information, follow this link.

How can I check my connection?

You can always check your Internet connection with our servers in the upper-right corner of the website.

Speedtest

Note, if you pass the test several times and the results are too different, it's likely that your Internet connection is not stable at the moment.

For more information, please follow the link.

How good should my Internet connection be?

When it comes to cloud gaming, you should have a good and stable Internet connection. The technology of cloud gaming is very susceptible to your network environment.

  • Use either Ethernet or Wi-Fi 5GHz
  • For Full HD / 60 FPS a minimum of 15 Mbps is required.
  • Your device should not be loaded with other bulky processes, browser tabs, or running programs.
  • If you use Ethernet, your Wi-Fi router should not be utilized for streaming, watching, downloading, etc.
  • Ping to Boosteroid servers should be below 20 ms.

Note: some users may experience server connection problems while using the IPv6 protocol. We recommend using the IPv4 protocol.

What are the requirements for my digital and software environment?

You can review the full list of Boosteroid requirements by following this link.

Do you have a free trial?

Officially, Boosteroid has no free trial. We recommend you to check your Internet connection with our servers in the upper-right corner of the website and review our general requirements

How to subscribe?

Please take a look at this article.

What tariff plans do you have?

  • Boosteroid Standard 1 month - EUR 9.89
  • Boosteroid Standard 12 months - EUR 89.89

What payment options do you have?

You can subscribe to Boosteroid by means of the following payment methods:

  • Adyen (Visa, MasterCard, Google Pay, Apple Pay, iDEAL)
  • Mobilpay (for residents of Romania)

Can I use a different payment method?

You can only use payment methods that are available on the website.

Note that our team is always ready and willing to hear out any proposal in this regard. If you have such proposals, please contact our 24/7 support chat.

Boosteroid in Opera

I can't start gaming sessions in Opera on Mac or Linux

Please check browser settings. Go to Advanced browser settings. Check WebRTC settings. It should be enabled. On Mac or Linux it may be disabled in Opera by default.

If you have any problems with Boosteroid in Opera, contact our support!

opera-webrtc

Problems with crosshair and mouse gestures

When you long-press right-click on the mouse and then move the mouse, you may have issues with the game or even close the browser tab.

But it's easy to fix! Simply check browser settings. Go to Advanced settings. Check "Mouse gestures" 一 they should be off.

Mouse gestures are enabled by default on Windows and may be enabled on other operating systems.

If you have any problems with Boosteroid in Opera, contact our support!

opera-gestures

Games

What games do you have?

Boosteroid offers to play both free and paid games.

Where can I see the list of games?

You need to sign up for Boosteroid to see the full list of games.

Can I play all games?

When you purchase a Boosteroid subscription, you get the opportunity to launch any free game on the list. If you see "payment required" in the description of a video game, it means you should buy it on Steam, Epic, Origin, etc.

You can only run a paid video game on Boosteroid if you buy it from the official distributor.

You cannot buy games from us. We do not sell them.

Do I need a Boosteroid subscription to play free games?

Boosteroid is a paid service. In order to use Boosteroid, you need to have an active subscription.

Do I need to have a game account?

Yes, every video game on Boosteroid has a dedicated game launcher through which you can launch the game. A dedicated game launcher is connected to a digital distribution platform (Steam, Epic, Uplay, etc.) where you need to have an active account.

The game is a demo, what does it mean?

Demo games are included in the category “free to play”. Once you purchase a Boosteroid subscription, you can launch them. Demo games may lack some features (e.g., cloud saves) or have limited playtime.

Can I have more than 60 fps? / Can I change the default game settings?

No, you can play games on Boosteroid only with the default settings of 60 fps, Full HD 1080p. Regardless of your Internet connection, all games are launched with the same settings.

Please do not change your game settings, since it can lead to deterioration of your gameplay.

How can I save my in-game progress?

If a video game supports cloud saves, your progress will be stored in the cloud of a digital distribution platform (e.g. Steam, Epic, Origin).

For video games where cloud storage mechanism is not supported, Boosteroid saves the user's game data and sends it back at the beginning of a new game session on Boosteroid. In this case, if a video game creates files during the game process, the correct quitting from the game is not required.

For more information, please follow this link.

Can I change the language of a video game?

Many games have no multiple language support. For example, GTA 5 is available only in English. This functionality should be checked in the settings of a video game you want to play.

How do you update games?

Video games on Boosteroid are either updated automatically or manually. For example, all Steam games are updated automatically, whereas Origin games have to be updated manually.

What does it mean when a game is under maintenance?

We put a video game on maintenance check when we need to fix a bug, enhance the game operation, or merely download a newly released update.

Maintenance

How often do you add games?

Boosteroid has a vast catalog of video games for all choices. Our team is regularly monitoring new game releases, selecting the most appealing and popular titles.

The game I want to play is not on the list, where can I propose a video game?

You can suggest a game you would like to play on Boosteroid on our Discord server or via the chatbot on our website.

Account Management

How can I cancel my subscription?

You can cancel your Boosteroid subscription in My account > My subscription > Plan details.

For more information, please take a look at this article.

What if I don't cancel my subscription?

Your Boosteroid subscription gets automatically renewed unless you cancel it prior to its expiration date. It means you will be charged automatically at the end of each billing cycle unless you cancel your subscription.

I forgot to cancel my subscription

As per Terms of Use, we offer no refund for the automatic renewal of a Boosteroid subscription.

I don't like Boosteroid, can I have a refund?

As per our Terms of Use, we provide no refund as soon as a Boosteroid subscription is purchased and used.