FAQ
About Boosteroid
  • What is Boosteroid?
  • Who can benefit from using Boosteroid?
  • How does Boosteroid work (basic information)?
  • Where is Boosteroid available?
  • How is Boosteroid different from other cloud providers?
How Our Service Works
  • How can I sign up?
  • What is Boostore?
  • How do I start playing?
  • What are these 4 games on my cloud homepage?
  • Can I play via browser?
  • What OS supports Boosteroid?
  • Should I have an account on digital distribution platforms (Steam, Uplay, Origin, Battle Net, etc.) to play particular games on Boosteroid?
  • I want to play a particular game but I don’t have the corresponding digital distribution platform’s account. What should I do?
  • I played a game locally on my computer, now I want to launch it on Boosteroid. Will I have my game progress saved?
  • What am I paying for if my game is free?
  • What will happen to my account if there are problems with the card?
  • Can I create multiple accounts using one mail?
  • If I stop paying, what will happen to my data?
Support
  • How can I contact customer support?
  • What does it mean "to exit the game properly"?
  • What is a session id?
  • Wi-Fi connection problems
What is Boosteroid?

Boosteroid is a cloud platform that provides two-click access to high-end software products and computing power. The platform enables everyone to run the latest software from any device. Boosteroid provides individuals with the opportunity to reduce hardware expenses and get as much processing power as it is needed. The software is launched and processed not on the user’s device but on Boosteroid remote servers, that’s why the power of your computer no longer matters. You can simply check our software library Boostore for the needed app and launch it directly! No downloads or installations required.

Who can benefit from using Boosteroid?

Boosteroid is a cloud platform that can be useful for everyone who has a PC, Mac, laptop, tablet or another device. Gamers can enjoy our revolutionary cloud gaming platform that allows running any high-end game on any device. The Boosteroid team has developed unique streaming solutions that ensure the lowest latency, high-quality image, and a real console-gaming experience. You can run Assassin's Creed Odyssey, FIFA 2019, GTA V, Call of Duty Black Ops IV from any device! Moreover, Mac users can easily play games that are available only on Windows using Boosteroid browser version or Boosteroid Mac OS app. Businesses and individuals do not have to spend money on expensive hardware to run these apps.

How does Boosteroid work (basic information)?

Boosteroid currently operates in browsers, such as Google Chrome, Opera. Windows and Mac OS applications are in development. You can also download an app for Android or iOS device and use it as a gamepad. All you should do is sign up on our website, check our Boostore software library for the needed app or game and click “Launch App”. Now you can run the selected software product directly in the cloud with no installations or downloads. To launch a game or an app you may need an account of the digital distribution platform that launched this game (e.g. Steam, Battle Net, Origin, Uplay, Social Club, etc. account for corresponding games). When you launch an app on Boosteroid it is processed not on your computer, but on Boosteroid remote servers. That’s why the power of your device no longer matters. You feel like you are playing a game or running an app on locally, but in fact every single action you do (click, press, tap, move, etc.) goes to our servers, is processed there and goes back to you as a video stream. Your device has to be powerful enough to accept this streaming.

Where is Boosteroid available?

Platform is available in Europe. According to our scaling and server purchase plans, Boosteroid will be available wherever there’s the Internet by 2021. If Boosteroid is not available in your region yet, please subscribe for our newsletter or follow us in social networks to stay tuned.

How is Boosteroid different from other cloud providers?

Boosteroid provides easy access directly to games. It’s not a virtual machine you should set and configure manually. We provide application store, where you can pick any game, and run it from any device without downloading and installing anything. Button “ADD” simply adds pre-installed game to your Boosteroid home screen, no need to wait for installation.

How can I sign up?

You can sign up via email or Google account.

What is Boostore?

It is just a store where you can find all the games from different platforms. You don’t need to buy free-to-play games or games that you already have on your digital distribution platform’s account(Steam, Uplay, Origin, Battle Net, etc.), you will have to pay only if the platform itself requires.

How do I start playing?

To start playing you need to log in to our website or desktop application. If you have no account yet, you can sign up via email, Facebook, Twitch or your Google account. Then, you choose a game in Boostore and press “Launch”. You don’t need to download and install anything, the game will appear on your cloud homepage. Some games may require logging in to your digital distribution platform account (e.g. Steam, Battle Net, Origin, Uplay, Social Club). You can log in to an existing account or create a new one, following the platform’s instructions. Some games are not free-to-play and will require buying them. You don’t need to buy a game that you already have in your digital distribution platform account.

What are these 4 games on my cloud homepage?

These are four most popular games at the moment. You can launch them just by clicking on an icon. You can add other games from Boostore as well to have an easy access.

Can I play via browser?

Boosteroid currently operates in browser. Windows and Mac OS native applications are in development. If you experience troubles with running Boosteroid in your browser, please make sure you have the latest version of the browser.

What OS supports Boosteroid?

Boosteroid has its own app for Windows and Mac OS. You can also download an Boosteroid application for Android or iOS and use your smartphone as a gamepad.

Should I have an account on digital distribution platforms (Steam, Uplay, Origin, Battle Net, etc.) to play particular games on Boosteroid?

A lot of games are launched only on the corresponding digital distribution platforms. For e.g., you launch Assassin's Creed Odyssey on Uplay, League of Legends on Battle Net, Warframe on Steam, FIFA 2019 on Origin and so on. When you launch an app or a game on Boosteroid, you’ll see the page of a particular digital distribution platform that launches this game. For e.g. you launch Rocket League on Boosteroid > you see the Steam page where you log in to your Steam account > the game launches on Boosteroid and you enjoy it on any device. We do not share the data you provide to third-party clients. It means we don’t store your Steam login, password or key when you provide it to launch a Steam game. This information is stored on Steam servers. Boosteroid only provides you with enough processing power to run a game from any device. Some games (like Fortnite) have their own launchers, so you won’t need a Steam, Uplay, or any other account to run it.

I want to play a particular game but I don’t have the corresponding digital distribution platform’s account. What should I do?

A lot of games can be launched only on the corresponding digital distribution platform. For e.g., you launch Assassin's Creed Odyssey on Uplay, League of Legends on Battle Net, Warframe on Steam, FIFA 2019 on Origin and so on. When you launch such games on Boosteroid you’ll see the page of the particular digital distribution platform where you need to log in and provide the digital key for the game. Let’s pick Steam as an example. So you launch a Steam game on Boosteroid and you see a Steam page where you should log in to your Steam account and enter the digital key. If you do not have the account and the key you simply click “Create a new account”. Then you’ll be redirected to Steam where you can create an account and buy keys. After that, you continue running this game on Boosteroid.

I played a game locally on my computer, now I want to launch it on Boosteroid. Will I have my game progress saved?

Most of the games are saved in the cloud but not locally on your computer. So if you played a Steam game locally and then started playing it on Boosteroid, you’ll have all your saves and progress, as they are linked to your Steam account.

What am I paying for if my game is free?

The fee is charged for the access to powerful Boosteroid remote servers that enable you to run high-end games from any device in just a few mouse clicks.

What will happen to my account if there are problems with the card?

You will have access to your account. In order to continue playing you need to add a new card.

Can I create multiple accounts using one mail?

Only one email can be used for one account.

Signing up for more than one active account is prohibited by our Terms of Use.

If I stop paying, what will happen to my data?

The account will be available but you can't run games.

How can I contact customer support?

Write your question in the chat in the lower right corner or send us an email at [email protected]

Boosteorid support
What does it mean "to exit the game properly"?

TIf you want to keep your game progress, you need to close the game properly.

So, what does it mean “to exit the game properly”? It's all pretty simple!

Open the game menu and exit.

At this point, your gaming achievements and progress will be sent to the server and stored there until you get back to the game next time.

What is a session id?

If you experience a problem with your session, we may ask you to provide us with your session id. The session identifier is the code in the address bar after the "-" sign.

This code will help us spot a problem and figure out how to fix it.

Please, make sure you do not terminate your session! If you do so, we won't be able to spot your problem and session id won't help us.

Wi-Fi connection problems

There are 2 main reasons for a bad connection:

1. Overloaded internet channel. To fix it up, please, disable the operating system update and file downloads, close other browser tabs. All devices connected to your Wi-Fi router consume Internet, so the more devices there are — the poorer connection you have. This can affect picture quality and latency.

2. Something affects signal strength. Try to get closer to the router and connect to it with a cable. Check the connector (a plastic tip on the cable) and the integrity of the Internet cable in your apartment, you may need to replace it.

It is important to know:

Leave only your device connected — the more connected devices there are (phones, laptops, tablets), the more likely you are to have a poor connection. Close other browser tabs, active torrents, online video playback — this can load the Wi-Fi network.

Update router firmware — outdated software can cause problems with the connection.