boosteroid
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faq

general

  • What is Boosteroid?
  • Who can benefit from using Boosteroid?
  • How does Boosteroid work (basic information)?
  • Where is Boosteroid available?
  • Boosteroid browser version and Boosteroid app.
  • How is Boosteroid different from other cloud providers?
  • What is Boostore?
See all articles

sign up

  • How can I sign up for Boosteroid?
  • I cannot confirm my email. What should I do?
  • What happens after I sign up?
See all articles

account

  • Can I log in to my account using different devices?
  • Can I run software products on several computers at the same time?
  • Can I let others use my account?
  • Is my data and what I do on Boosteroid monitored or shared with 3rd parties?
  • How is my data (emails, logins, passwords) secured?
  • Can I get banned?
  • How do I recover my password?
  • How do I change my password?
  • How do I delete my account?
See all articles

access to apps and games

  • What software products are available on the platform?
  • Do I have to download and install software products?
  • What should I do to launch an app or a game?
  • Should I have an account on digital distribution services (Steam, Uplay, Battle Net, etc.) to play games on Boosteroid?
  • I want to play a particular game but I don’t have the corresponding digital distribution platform’s account. What should I do?
  • Should I have an account on Adobe, Autodesk, etc. to run Photoshop, 3ds Max, etc.?
  • What gaming platforms are available?
  • How do I activate keys?
  • I cannot activate my key. What should I do?
  • I played my game locally on my computer, now I launch it on Boosteroid. How about my saves and progress?
  • Can I use Steam Family Sharing?
  • What happens when I start a game or an app in Google Chrome and see the Boosteroid icon on the white screen (preloader)?
See all articles

application

  • What is Boosteroid app?
  • Can I download the app for Mac, Android TV, web OS?
  • I cannot download Boosteroid app. What should I do?
  • I cannot install Boosteroid app. What should I do?
  • What are the minimum system requirements?
  • Detailed application settings
See all articles

streaming, network, connection

  • Minimum Internet connection requirements
  • Troubleshooting the server connection
  • Network error
  • Required communication ports
  • The line of communication quality check sheet
  • How do I find out my FPS and bitrate?
See all articles

other issues

  • What should I do if the mouse or keyboard control is delayed?
  • There’s no image — when I start a game or an app, the screen is black or green
  • The picture is too dark/light, something’s wrong with the colors.
  • Does Boosteroid support gamepads?
  • I’ve got the low FPS when I play games. How can I improve that?
  • What should I do if the picture gets jumbled?
  • Can I upload a software product on Boosteroid?
  • Hotkeys: something happens to the browser when I press specific keys in a game or an app
See all articles

contacts

  • How can I contact Boosteroid support?
  • Can I follow Boosteroid in social networks?
See all articles

What is Boosteroid?

Boosteroid is a cloud platform that provides two-click access to high-end software products (apps and games) and computing power. The platform enables everyone to run the latest software from any device. Boosteroid provides businesses and individuals with the opportunity to reduce hardware expenses and get as much processing power as it is needed. The software is launched and processed not on the user’s device but on Boosteroid remote servers, that’s why the power of your computer no longer matters. You can simply check our software library Boostore for the needed app and launch it directly! No downloads or installations required.

Who can benefit from using Boosteroid?

Boosteroid is a multifunctional cloud platform that can be useful for everyone who has a PC, Mac, laptop, tablet, or another device.

Gamers can enjoy our revolutionary cloud gaming platform that allows running any high-end game on any device. The Boosteroid team has developed unique streaming solutions that ensure the lowest latency, high-quality image, and a real console-gaming experience. You can run Assassin's Creed Odyssey, FIFA 2019, GTA V, Call of Duty Black Ops IIII from any device! Moreover, Mac users can easily play games that are available only on Windows using Boosteroid browser version and soon — Boosteroid Mac OS app.

Besides, Boosteroid provides access to different applications for graphics, video and audio processing. Industry-standard apps by Adobe, Autodesk, Ableton, etc., are now available for everyone who has an Internet connection. Businesses and individuals do not have to spend money on expensive hardware to run these apps.

How does Boosteroid work (basic information)?

Boosteroid currently operates in Google Chrome and Mozilla Firefox, as well as has a Windows native application. Native apps for other platforms (Mac OS, Android TV, Web OS), are being developed according to the roadmap. All you should do is sign up on our website, check our Boostore software library for the needed app or game and click “Launch App”. Now you can run the selected software product directly in the cloud with no installations or downloads.

When you launch an app on Boosteroid it is processed not on your computer, but on Boosteroid remote servers. That’s why the power of your device no longer matters. You feel like you are playing a game or running an app on locally, but in fact every single action you do (click, press, tap, move, etc.) goes to our servers, is processed there and goes back to you as a video stream. Your device has to be powerful enough to accept this streaming. It basically means that if your computer can run Youtube, it will also be able to run all the latest high-end software with Boosteroid.

To launch a game or an app you should have an account of the digital distribution platform that launched this game or an app (e.g. Steam, Battle Net, Origin, Uplay, Social Club, etc. account for corresponding games; Adobe, Autodesk, etc. account for corresponding apps). You should also own an activated digital key to run a game or an app. If you don’t have the key, you can purchase it on the website of its publisher.

Where is Boosteroid available?

Since the software you run on Boosteroid is processed on our remote servers, these servers should not be far away from you, so that everything operates seamlessly. That’s why we install our servers in the datacenters all around the world to be as close to you as possible.

As of early 2019, the platform is available in Europe and Western Asia. According to our scaling and server purchase plans, Boosteroid will be available wherever there’s the Internet by 2021. If Boosteroid is not available in your region yet, please subscribe for our newsletter or follow us in social networks to stay tuned.

Boosteroid browser version and Boosteroid app.

Boosteroid currently operates in Google Chrome and Mozilla Firefox, as well as has a Windows native application. Native apps for other platforms (Mac, Android TV, Web OS), are being developed according to the roadmap.

If you experience troubles with running Boosteroid in your browser, please make sure you have the latest version of the browser.

Please note that you can have maximum 720p standard HD resolution in the browser. Browsers naturally do not support higher resolution. While 720p is usually good enough to play games and is absolutely fine if you need to render something, it may not be that good if you need to work with graphics in Adobe Photoshop. Boosteroid app allows you to have a Full HD resolution.

Boosteroid browser version allows Mac users to easily play games that are available only on Windows. When the native application for Mac OS will be released, Mac owners will also have this opportunity in a native app.

Please note that Boosteroid native app provides the best experience as it’s performance is not limited to the capabilities of a browser. Sometimes it is more convenient to run software on Boosteroid simply having it in a separate browser tab, but in many cases, Boosteroid app provides a better experience than Boosteroid browser version.

How is Boosteroid different from other cloud providers?

Boosteroid provides easy cloud access to both games and applications. Our scope is not limited to any group of software products, that’s why our users have the opportunity to enjoy high-end games and apps. You can run apps at work and enjoy games at home!

Boosteroid provides two-click access directly to apps and games. It’s not a virtual machine you should set and configure manually. All you should do is simply click “Launch App” and run a high-end software product from any device.

Boosteroid is already available in Europe and Western Asia and will be available wherever there’s the Internet already by 2021.

What is Boostore?

Boostore is our digital app and game library where you can find the most popular software products and add them to your Boosteroid cloud homepage. Or launch it directly from Boostore! You’ll also find descriptions, screenshots, ratings of apps and games by clicking on the app or game icon.

How can I sign up for Boosteroid?

Users should sign up for Boosteroid, if they want to enjoy its functionality. To sign up, go to our website, and click “Go Cloud” button.

go cloud

You’ll see the log in window. Click “Sign up” below.

sin up boosteroid

After that, please provide your registration details (nickname, email, password), agree to our Terms of Use and Privacy Policy, and click “Get started”. Then log in to your new account. Congratulations! Now you’ll see your cloud homepage and Boostore, where you can find all the latest apps and games!

I cannot confirm my email. What should I do?

Try to check the spam folder first. If you are not receiving the confirmation email at all, try re-sending the email from the signup page. If that does not help, you can try to sign up using a different mailbox - we advise using more popular providers. You can also contact our support and we will find a way to confirm your email after short verification.

What happens after I signed up?

After you create a new account you will be logged in to the Boosteroid client and see the homepage. There you will find your Settings, Storage and Boostore — our digital app library with the most popular apps and games. You can check Boostore for the needed software product and add it to your home page by clicking “Add” button.

Add game in boosteroid cloud

After that, you can go back to your homepage or directly launch the game or app you’ve just added by clicking “Launch App”.

Launch app

Now you can run any high-end software product from any device and do not need to spend money on hardware updates.

Can I log in to my account using different devices?

Can I run software products on several computers at the same time?

Yes, you can. You can have two computers in front of you and run different games or apps at the same time on both of them. However, please, note that if you launch the same game or app on another device and log in, your first session will be ended. Please, also note that you will have to pay two times more if you run two sessions on two devices.

Can I let others use my account?

Is my data and what I do on Boosteroid monitored or shared with 3rd parties?

We do not share your data or activity on Boosteroid unless you are engaging in illegal activity. Your actions are not being monitored unless you are flagged by our systems for illegal or suspicious activity. For more information, please, check our Terms of Use and Privacy Policy.

How is my data (emails, logins, passwords) secured?

Can I get banned?

How do I recover my password?

If you want to recover your password, click “Forgot your password?” on the log in page. Then, please, provide your email and click the button to recover your password. The message with a link to recover your password will be sent to your email. If you are not receiving this message, please, check the spam folder. If it’s not there, please, check if you’ve provided the right email address. If the problem is still there, feel free to contact our support.

How do I change my password?

To change your password, please click “My Account” in the top right corner, choose Personal information. On the left, you’ll see the option to change your personal information, and the option to change your password will be on the right.

How do I delete my account?

To delete your account, click “My Account” in the top right corner, choose Personal information. In the bottom left corner, you’ll see the button “Delete my account”.

What software products are available on the platform?

Software products available on the platform are located in Boostore. There’re both games and applications you can run for your business, hobby or entertainment.

Apps and games available on the platform are usually resource-intensive so that millions of users with cheap, outdated, low-performance, ultraportable computers have no opportunity to install them on their device and run them locally.

If you cannot find the game or app you need in Boostore, do not worry! We are constantly negotiating with software owners to upload their products to Boostore, so it won’t take too long to add the app or game you need!

Do I have to download and install software products?

There are no downloads and installations. All you need to do to run an app or a game is to click “Launch App” in Boostore or on your cloud homepage if this app or game has already been added to your cloud homepage.

What should I do to launch an app or a game?

You can check Boostore for the needed app or game and add it to your cloud homepage by clicking “Add”. Then you can either go back to your cloud homepage and launch the app or the game, or launch it directly from Boostore by clicking “Launch App”. The button “Launch App” will appear instead of the button “Add” right after you’ve clicked “Add”.

You also should have an account on the digital distribution platform that launches a particular game or app. For e.g. you will need a Steam, Battle Net, Uplay, Origin account to run games launched on these platforms. You will also need a purchased digital key to your game. If you don’t have an account or a key, you can create an account/purchase key on the website of the corresponding platform.

To run apps you will also need an account that is necessary to launch a particular app. For e.g. you’ll need an Adobe account to run Photoshop, Illustrator or Premier, Autodesk account to run Maya, 3ds Max, etc. You should also have a license for these products.

When you launch an app or a game on Boosteroid, you’ll see the page of a particular digital distribution platform or another platform that launches this game or app. For e.g., you launch Assassin's Creed Odyssey on Boosteroid > you see the Uplay page where you log in to your Uplay account and provide your digital key > the game is run on Boosteroid and you enjoy it on max settings from any device.

We do not store the data you provide to such third-party clients. It means we don’t store your Steam login, password or key when you provide it to launch a Steam game or your Adobe login, password or key you provide to launch an Adobe product. This information is stored on Steam or Adobe servers. Boosteroid only provides you with enough processing power to run a game from any device.

Some games (like Fortnite) have their own launchers, so you won’t need a Steam, Origin, or any other account to run it.

Should I have an account on digital distribution services (Steam, Uplay, Battle Net, etc.) to play games on Boosteroid?

A lot of games are launched only on the corresponding digital distribution platforms. For e.g., you launch Assassin's Creed Odyssey on Uplay, League of Legends on Battle Net, Warframe on Steam, FIFA 2019 on Origin and so on. Some games can be launched on several platforms, for e.g. GTA V is available both in Social Club (Rockstar Games) and on Steam.

When you launch an app or a game on Boosteroid, you’ll see the page of a particular digital distribution platform or another platform that launches this game.

For e.g. you launch Rocket League on Boosteroid > you see the Steam page where you log in to your Steam account and provide your digital key > the game is run on Boosteroid and you enjoy it on max settings from any device.

We do not store the data you provide to such third-party clients. It means we don’t store your Steam login, password or key when you provide it to launch a Steam game. This information is stored on Steam servers. Boosteroid only provides you with enough processing power to run a game from any device.

Some games (like Fortnite) have their own launchers, so you won’t need a Steam, Uplay, or any other account to run it.

I want to play a particular game but I don’t have the corresponding digital distribution platform’s account. What should I do?

A lot of games are launched only on the corresponding digital distribution platforms. For e.g., you launch Assassin's Creed Odyssey on Uplay, League of Legends on Battle Net, Warframe on Steam, FIFA 2019 on Origin and so on.

When you launch such games on Boosteroid you’ll see the page of the particular digital distribution platform where you log in and provide the digital key for the game. Let’s pick Steam as an example. So you launch a Steam game on Boosteroid and you see a Steam page where you should log in to your Steam account and enter the digital key. If you do not have the account and the key you simply click “Create a new account”. Then you’ll be redirected to Steam where you can create an account and buy keys. After that, you continue running this game on Boosteroid.

Should I have an account on Adobe, Autodesk, etc. to run Photoshop, 3ds Max, etc.?

Yes, to launch and run the particular apps on Boosteroid you will need an account on the platform that launches this app. For e.g. you’ll need an Adobe account to run Photoshop, Illustrator or Premier, Autodesk account to run Maya, 3ds Max, etc. You should also have a license for these products.

When you launch such apps on Boosteroid you’ll see the page of the corresponding platform where you log in and provide the digital key of your license. Then you continue running this app on Boosteroid.

If you do not have an account or have not purchased the license, please visit the website of the software owner, create the account and purchase the license.

What gaming platforms are available?

If the game that should be launched on a particular digital distribution platform is available in Boostore, then its platform is also available. There is no other way a Steam game can be launched than on Steam. So if there’s a Steam game in Boostore, it means that Steam gaming platform is available. Games by Ubisoft are launched on Uplay platform, games by Rockstar have Social Club, EA games — Origin, Blizzard — Battle Net. Steam is operated by Valve and provides access to Valve’s own games (CS and Dota), as well as to a large number of games by other publishers.

Some games (like Fortnite) have their own launchers, so you won’t need a Steam, Uplay, or any other account to run it.

How do I activate keys?

When you launch a game or an app on Boosteroid you will see the page of a digital distribution platform or another platform that launches a particular software product. On this page, you should log in (e.g. to your Steam or Adobe account) and provide the digital key.

If you have problems with game keys activation, please contact:

If you have problems with digital keys of apps, please contact:

I cannot activate my key. What should I do?

When you launch a game or an app you will see the page of a digital distribution platform or another platform launches a particular software product. On this page, you should log in (e.g. to your Steam or Adobe account) and provide the digital key. Boosteroid does not store this information. The digital distribution platform or another platform that is used to launch the particular software product checks your key, not Boosteroid.

If you cannot activate your key and, thus, cannot start the app or the game, you may be entering the wrong or invalid key. Anyway, if you cannot activate your game key, you can contact:

If you have problems with digital keys of apps, you can contact:

I played my game locally on my computer, now I launch it on Boosteroid. How about my saves and progress?

Today most of the games are saved in the cloud but not locally on your computer. So if you played a Steam game locally and then started playing it on Boosteroid, you’ll have all your saves and progress, as they are linked to your Steam account.

However, there are still some games that do not save the progress to the cloud but do that locally on your computer. If you’ve played such a game and then decided to continue playing it on Boosteroid, you’ll have to download your saves to your Boosteroid storage. Then you’ll be able to continue from the last point.

Can I use Steam Family Sharing?

Yes, this is possible. You can find detailed information on Steam Family Sharing here: Steam Family Sharing

What happens when I start a game or an app in Google Chrome and see the Boosteroid icon on the white screen (preloader)?

You’re running a game or an app in Google Chrome or Mozilla Firefox and suddenly the image disappears and you see this:

Boosteroid preloader

This means that you’re currently experiencing problems with your Internet connection and the video stream cannot be “delivered” to you. The preloader will probably disappear in a second or so, but if it’s not, please check your network settings.

What is Boosteroid app?

Can I download the app for Mac, Android TV, web OS?

Today Boosteroid is available in Google Chrome and Mozilla Firefox. It also has a Windows native app. The apps for Mac, Android TV, webOS are being developed according to the roadmap.

I cannot download Boosteroid app. What should I do?

I cannot install Boosteroid app. What should I do?

What are the minimum system requirements?

Detailed application settings

Minimum Internet connection requirements

Troubleshooting the server connection

Network error

Required communication ports

The line of communication quality check sheet

How do I find out my FPS and bitrate?

What should I do if the mouse or keyboard control is delayed?

There’s no image — when I start a game or an app, the screen is black or green

The picture is too dark/light, something’s wrong with the colors.

Does Boosteroid support gamepads?

Soon you will be able to play with gamepads on Boosteroid! Currently, this functionality is being developed by our team.

We aim to make gaming as comfortable as possible, so we will also develop functionality that enables gamers to play on their Smart TVs and use their Android smartphone as a gamepad.

I’ve got the low FPS when I play games. How can I improve that?

What should I do if the picture gets jumbled?

Can I upload a software product on Boosteroid?

You cannot upload software on Boosteroid. Boosteroid doesn’t provide you with a virtual machine but with the access to software products that are run on a virtual machine. That’s why you cannot upload anything.

Hotkeys: something happens to the browser when I press specific keys in a game or an app

Sometimes it can happen that the same shortcuts mean different things in your browser and in your game or app. So when you press certain hotkey to control actions in your game or app, something can happen to your browser tab. We recommend changing browser shortcuts settings or game/app shortcuts settings before you start running a game/app on Boosteroid.

For example, “Ctrl + W” or “Ctrl + F4” means “Close the current tab” in Chrome. If it means something else in your game/app, make sure you do not close your current browser tab, where you actually run an app or a game. For more information about browser hotkeys on Windows, Linux, and Mac, please, see the list of Chrome shortcuts at Google Chrome Help and Mozilla shortcuts at Mozilla Firefox support.

How can I contact Boosteroid support?

If you have a problem, please check these FAQ. Besides, feel free to contact our support. You can write us an email on support@boosteroid.com or reach us in the live chat on our website.

It would be very helpful if you could attach screenshots, tests results or other information related to your problem so that we can help you as fast as possible.

We are always glad to provide you with any assistance you need and aim to make your Boosteroid experience as comfortable as possible. However, there are some issues that we are not responsible for. These are, for e.g. your Steam, Origin, Uplay, etc. account, your Adobe, Autodesk, etc. account, your digital keys, licenses, your Internet connection.

Can I follow Boosteroid in social networks?

Feel free to follow us on Facebook and Instagram to stay tuned and be aware of all our news and update.

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